Here's how it works:
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You pick a short Instaping code for your business' location (for example, "CAFE5" or "TIM4", or "KPIZZA"). You can post this code and the city's Instaping number around your store, or on your website.
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Customers can send in feedback or ideas at your business' Instaping code by texting the city's Instaping number from their phones. We forward these messages directly to the manager’s phone.
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The manager can respond instantly or at their convenience just by hitting reply on their phone. The customer feels looked after.
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Reach customers wherever they are 
Instaping allows your business to communicate with customers where it's easiest to get their attention - mobile phones. Engage with your customers and easily get new ideas and feedback. Turn one-timers into loyal customers who keep coming back!
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Increase customer satisfaction 
Customers feel more satisfied when you listen to them. Instaping can be used to generate a strong rapport with your loyal customers. Because customers can be anonymous if they want to, it can also help you listen to your most vocal customers.
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Address negative customer experiences 
Negative comments on popular review sites are damaging to any business. Why let customers get upset over bad experience if you can remedy it by simply talking to them directly? With Instaping, you can address their problems over their favourite communication medium - mobile phones.
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Increase Productivity 
Phone calls can be distracting for both customers and workers. Our SMS-based solution prevents this distraction by allowing questions and feedback to be handled at the manager’s convenience. You won't have to pick up phone calls right in the middle of rush hour.
Instaping lets you easily find out what customers are thinking. Do they like the food? Do they want more variety? Or cleaner bathrooms? Or better wifi?
Signs around your store will ask questions that customers can answer through their phones. These messages go right to the owner or manager's phone who can then instantly reply.
Connecting with your customers couldn't be easier.
